Bal Harbour Shops Announces Reopening Plan

With carefully considered planning, following CDC guidelines and in alignment with state and local officials, Bal Harbour Shops will open and implement increased safety precautions to protect customers, retailers and employees.

We have consulted with emergency preparedness experts actively engaged in the COVID-19 pandemic and have researched best practices from the National Retail Federation, Florida Retail Federation, CDC, FDA and OSHA and Florida Department of Health.

In keeping with Miami Dade County and Bal Harbour Village ordinance’s,  retail stores and indoor restaurant seating occupancy will be limited to 50% and salons will limit occupancy to 25%.

Bal Harbour Shops will be open Monday–Saturday from 11:00am–10:00pm and Sunday, 12:00pm-6:00pm, though individual store hours may vary.

Matthew Whitman Lazenby, President and CEO of Whitman Family Development, LLC

“For over 55 years, Bal Harbour Shops has maintained an emotional connection with our customer and our community by enhancing the shopping experience.

Making our open-air and unenclosed shopping center as safe, convenient and contactless as possible is our number one priority at Bal Harbour Shops,”said Matthew Whitman Lazenby, CEO of Whitman Family Development.

For optimum convenience, we will provide Retail To-Go curbside pick-up for all retail purchases, and provide curbside Restaurant Take-Out, for all of our Bal Harbour Shops restaurants in our premium parking lot.

As an open-air tropical setting, Bal Harbour Shops has a unique advantage during this unprecedented time.

We will expand outdoor dining seating utilizing our courtyards in compliance with social distancing standards.

Bal Harbour Shops Increased Safety Precautions

What we are doing to protect our customers, retailers and employees:

  • Face masks and daily temperature checks are required for all employees
  • Outdoor areas are required to practice social distancing.
  • Face masks are required when social distancing is not possible and will be provided by Bal Harbour Shops as needed.
  • Prior to opening each day our maintenance team deep cleans, sanitizes, and pressure washes all the public areas
  • Our housekeeping staff frequently cleans and disinfects all surfaces and high-frequency touchpoints in the common areas
  • Hand sanitizer dispensers are readily available throughout the open-air shopping center
  • Encourage six feet social distancing practices, including the use of distancing markers and extra space between seating
  • Signage reminding shoppers and employees of safety precautions recommended by the CDC
  • Automatic touchless elevators traveling from Levels 1 through 3 inside of Bal Harbour Shops

Healthy Habits to Keep You and Our Community Safe

  • Thoroughly wash your hands on a frequent basis with soap and warm water for at least 20 seconds
  • Avoid touching your mouth, nose and eyes with unwashed hands
  • Wear protective masks and use sanitizer dispensers to keep your hands clean
  • Maintain a distance of six feet from others
  • If you cough or sneeze, cover your nose and mouth with a tissue, discard it immediately and wash or sanitize your hands
  • Customer self-screening – we encourage you to perform self-health temperature checks prior to visiting Bal Harbour Shops

For more information, visit


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