Insights on the Smart Workplace Solutions

This report analyzes market segments by categories, product and services, connectivity and communication technology, and regions, providing forecasts from 2020 to 2025.

The report also analyzes smart workplace solution providers with specific market recommendations.

In addition, the report evaluates IWMS technology and applications with an assessment of business opportunities and market outlook.

Report forecasts include the smart workplace market by technology, connectivity type, applications, device type, service delivery methods, and industry verticals.

The smart workplace is characterized as one that provides a safer, more comfortable, and productive work environment.

Intelligent work is closely associated with intelligent buildings and smart facilities.

In this context, it is related to various building automation solutions including smart lighting, smart security (such as access control via biometrics), intelligent HVAC systems, and more.

Next-generation smart workplaces will include advanced technologies such as detection systems to determine the presence of employees for work space optimization.

While closely tied to smart buildings, it is important to note that the smart workplace is not tied to only a building space as remote work includes home workers, telecommuting, and work while traveling.

Accordingly, a larger definition of the smart workplace includes technologies and solutions to enable more efficient and effective workflow and other business operation considerations.

A broader definition of smart workplace takes into consideration those technologies and solutions that provide process improvement, workflow improvement, internal and external supply chain management optimization, visibility into product/service usage, opportunities for moving from products to services in an as a Service model, intelligent worker monitoring, data analytics, control of the entire Product Life Cycle (PLM), and more.

One of the most important solutions to optimize the smart workplace is to deploy an Integrated Workplace Management System (IWMS), which represents a combination of five separate modules (1) Property Management, (2) Facility and Space Management, (3) Maintenance Management, (4) Sustainability and Energy Management, and (5) Technology Management.

With IWMS solutions, enterprise organizations are able to optimize asset utilization, energy consumption, technology deployment, building, and infrastructure efficiency, and overall workplace productivity to gain substantial savings in CAPEX and OPEX.

In terms of market developments since the last version of this report, the COVID-19 pandemic has served as a major catalyst for workplace evolution as employees and contractors have been forced to work remotely.

This has tested corporate IT and facilities staff in terms of enterprise ability to cope with a highly distributed workforce while a minimal amount of essential staff occupy core business facilities.

Lessons learned from these few months have reinforced the long-held view of the author that the smart workplace ecosystem is much more than just smart buildings or other facilities such as warehouses.

The smart workplace is indeed the sum of all assets, production, and processes.

This includes core buildings and related infrastructure, inter-facility assets, and mobile/remote employees and their communications and collaboration tools.

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