Blue Cross Expedites Access to Care for Members Affected by Hurricane Laura

In response to Tropical Storm Marco and Hurricane Laura, the governor of Arkansas has declared a state of emergency.

Additionally, the governors of AlabamaLouisiana and Texas have expanded emergency declaration to additional areas in their states.

Blue Cross Blue Shield of Massachusetts, Inc. (“Blue Cross”) is expediting access to care for members living in Arkansas and these new locations.

In all, seven states; ArkansasAlabamaFloridaLouisianaGeorgiaMississippi and Texas, have declared states of emergency because of these storms.

Blue Cross has more than 101,000 members living in affected areas. The company is working to ensure those members can access health services and medications quickly and in locations convenient to them.

Effective immediately and for the next 90 days, Blue Cross is allowing:

  • Early refills of any prescription medication
  • Affected members to use Well Connection, Blue Cross’ dedicated telehealth platform, to access medical and mental health services free of cost, with no copayment or deductible. Members should enter the code “BCBSMA10” in the coupon code box on the payment screen.

In response to the coronavirus pandemic, Blue Cross has already taken other steps to expand access to care that will benefit members in the states affected by Tropical Storm Marco and Hurricane Laura.

Blue Cross is:

  • Waiving referral, authorization and pre-certification requirements for medical and pharmacy services
  • Covering in-network medical and mental health visits provided by phone or video (telehealth) with no co-pay, deductible or co-insurance

The above enhanced benefits are in effect for all Blue Cross Blue Shield of Massachusetts members for the duration of the public health emergency.

For more information, visit

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